Customer Service Centres
Southern Midlands Council operates two Customer Service Centres, one is located at Oatlands and the other is at Kempton. They are both open between 9.00am to 4.30pm Monday to Friday.
Oatlands
71 High Street, Oatlands TAS 7120
Opening Hours: Monday to Friday, 9:00am – 4:30pm
Kempton
85 Main Street, Kempton TAS 7030
Opening Hours: Monday to Friday, 9:00am – 4:30pm
Additional Services
Please note:
A Service Tasmania Centre is also located within the Council Chambers at Oatlands.
Service Tasmania Opening Hours:
Monday to Friday, 11:00am – 4:00pm
Our Commitment to You
The Southern Midlands Council Customer Service Centres are the first point of contact for most Council services. Whether your enquiry is made in person, by phone, email, or online, our dedicated Customer Service Officers are here to assist you with professionalism, respect, and efficiency.
We are committed to providing high-quality service in line with our legislative responsibilities and our Customer Service Charter, which outlines our service standards and values.
What You Can Expect from Us
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A strong commitment to helping our customers and community
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Friendly, professional, and respectful service
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Efficient, value-for-money service delivery
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Responsiveness to feedback – we want to know what’s working and where we can improve
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Accountability to our Customer Service Charter
